Returns & Refunds

30 days to change your mind. In most cases you keep the item and we refund you anyway.

How it works

If something is wrong with your order — it does not fit, it is not what you expected, it arrived damaged, or it never arrived — email us within 30 days of delivery with your order number and a photo if the item is faulty.

For most items we issue a full refund without asking you to post anything back. Return postage on small garments costs more than the garment, and we would rather spend that on making it right than on a courier. You keep the item.

Refunds are issued to your original payment method within 5 business days of approval. Your bank may take a further 3–10 business days to show the funds.

Exchanges

Ordered the wrong size? Tell us the size you need and we will ship the replacement free of charge. No return required.

Cancelling an order

Orders can be cancelled for a full refund any time before they ship — normally within 1–3 business days of ordering. Once an order has shipped, use the returns process above.

Your statutory rights — United Kingdom, Ireland and Malta

If you are a consumer in the United Kingdom, Ireland or Malta you have the right to cancel your order for any reason within 14 days of receiving it, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK and the EU Consumer Rights Directive (2011/83/EU) in Ireland and Malta. You do not need to give a reason.

To exercise this right, email us at teddyroasasmara@gmail.com stating that you wish to cancel, with your order number. We will confirm in writing and refund you in full, including any shipping you paid, within 14 days.

The 30-day policy described above is offered in addition to these rights and does not replace or limit them. Nothing in this policy affects your statutory rights regarding goods that are faulty, not as described, or not fit for purpose.

Items we cannot refund

Items reported more than 30 days after delivery (statutory rights above are unaffected)
Items where the order number cannot be verified
Repeat claims on the same order after a refund or replacement has already been issued

Parcel never arrived

If tracking shows your parcel as delivered but you do not have it, check with your household and your neighbours first, then contact us. We will open a carrier investigation and, if the parcel cannot be located, refund or replace it in full.